What should a bartender do if a customer becomes belligerent?

When a customer becomes belligerent, it is essential for a bartender to prioritize safety and handle the situation calmly and professionally. De-escalating the situation is crucial as it helps to diffuse any hostility and promotes a more peaceful environment. This might involve speaking to the customer in a calm and reassuring tone, addressing their concerns, and attempting to redirect their focus.

If the situation does not improve or escalates further, calling for security is important to ensure the safety of all patrons and staff in the establishment. Engaging the customer in a debate could heighten tensions and possibly lead to conflicts, while ignoring them may allow the belligerence to disrupt others. Serving more alcohol can exacerbate the situation, increasing the likelihood of further aggression or unsafe behaviors. Therefore, de-escalating the situation and involving security when necessary is the most effective and responsible approach.